Orders placed before 11:00 am Pacific Time (2:00 pm Eastern Time) on weekdays typically ship the same day. You will receive an order confirmation email upon placing your order, and a shipping notification with a tracking link once your order has shipped. Orders placed on weekends or holidays are usually processed on the next business day.
These items will be backordered until they arrive from Germany specifically for your order. If you would like the in-stock items to be shipped sooner, please email us your request with your order number.
sw-motech.us only supports sales to USA addresses. For Canada, Mexico, or other international locations, please use the country selector at www.sw-motech.com and select your country.
Items out of stock in our Portland warehouse will ship from our warehouse in Germany. Check your order confirmation for the estimated shipping date, which may vary by item. Once items arrive at our USA warehouse, you will receive a shipping notification with a UPS tracking number. For items listed as “Last Stocks Available” that sell out before fulfilling your order, they will be shipped from Germany, and you will be notified of the updated shipping date via email. We appreciate your patience with any delays.
For warranty claims or return requests, please contact us via mail with your order number or proof of purchase from one of our retailers or distributors. Provide a detailed description of the issue, along with pictures and your current contact information in the email.
The “Type” indicates model variations, which may not always match US models. Most parts are unaffected by the model´s type code, so you can leave that section blank and select only Make/Model/Year to see if the part number matches. If the part number is the same, it will be compatible with your bike regardless of the type. If the part depends on the model code and you cannot find yours, please contact us by mail with your bike’s Make, Model, Year, and any special packages or accessories. We will be happy to assist you.
The showroom does not handle retail sales. All purchases must be made through our website, and orders are shipped from our warehouse in Portland, Oregon, Monday through Friday, excluding holidays.