Our Warranty Promise

Why do we offer a 2-year warranty?

Because we have absolute confidence in the quality of our cases, bags, protective products, and attachments. Each product undergoes rigorous testing before reaching mass production:

• Water Resistance: Bags are sprayed with water continuously for six weeks.
• UV Exposure: Artificial sunlight shines on them for over a month.
• Vibration Tests: Testing machines shake side carriers daily for more than four weeks under various conditions and frequencies.
• Lock Durability: A robot opens a lock 400 times a day for two weeks straight.

If the fabric's color remains unchanged, everything inside stays dry, the weld seams hold, and the lock functions perfectly after these tests, only then do we consider the product nearly ready. Even after production, each item is thoroughly checked before packaging. For instance, we vacuum-seal our aluminum cases and test for air leaks; if any air seeps in, that case doesn’t get sold.

Longevity and Precision Craftsmanship

Our products are renowned for their longevity and precise craftsmanship. Some of our aluminum cases have been traveling the world for over a decade, still performing their primary function: keeping your gear, clean, and dry. This dedication to quality is part of our commitment to sustainability.

Warranty Coverage

The 2-year warranty covers products purchased directly by end-customers from SW-MOTECH USA. The same warranty applies to purchases made through our authorized dealers. Warranty claims are honored for products under normal usage conditions and for material or manufacturing defects, such as loosened seams, torn handles, or broken welds.

For complete details and exceptions, please refer to the Warranty statement