0
We use cookies in order to guarantee the best possible service. If you continue browsing the site you consent to our cookie use.
Note to the holiday Corpus Christi 20.06.2019:
Our team cannot be reached by post, fax or telephone.
From Friday 21.06. 8:00 h we are again attainable for you.

Frequently asked questions (FAQs)

Visiting the SW-MOTECH USA showroom: Our showroom is open Monday through Friday, 9:00am–4:00pm (by appointment) and features a limited number of products on display. We do not offer installation services at this time, however your local dealer should be able to install any of our products. 

The showroom does not handle retail sales, all sales are placed through the website www.sw-motech.us and are shipped from our off-site Portland warehouse Monday–Friday except on holidays. 

When do orders ship? Orders placed before 11:00 a.m. Pacific (2:00pm Eastern) weekdays usually ship out on the same day. You will receive an order confirmation email upon placing an order. Once it ships, you will receive a shipping notification with a tracking link.  If your order contains any parts designated as “Ships From Germany” instead of “immediately available” or “Last Stocks Available”, the order will go into backorder status until the parts come in from Germany.  If you would like us to release the in-stock parts, please email us your request with your order number. Orders placed on weekends and holidays are usually processed the next business day. 

What is my Motorcycle’s Type Code?  The “Type Code” for motorcycle models on our bike filter indicates model variations.  Occasionally these type codes don’t correlate with US models and can create confusion. Most parts aren’t affected by the model code, so you can leave that section blank (Select Make/Model/Year only) and see if the part number is the same for various model codes. As long as the various types listed for your model bike all use the same part number, the part will be compatible with your bike, regardless of type.  If the part you are looking for does depend on the model code, and you aren’t able to find yours, please contact us via [email protected] with the part you are looking for, and your Make, Model, Year and any special packages or accessories on the bike and we can help you find the correct part. 

Do you offer International Shipping?  www.sw-motech.us only supports sales to USA addresses.

For Canada, Mexico, or any other international location, please use the country selector found at www.sw-motech.com and select your country.  

Pro Tip: Our website is optimized for Google Chrome. If you have left your shopping cart open for longer than a few hours, you might have to refresh the website and re-select the parts in order to complete your order. 

Special Offers: We do not currently offer any discount programs except for special sales promotions which are promoted on our website, social media, and in our newsletter. Sign up for our newsletter to receive sales promotion notifications and new product releases or let us know you would like to be added. We do not currently offer discounts for military, first responders or any other groups.

Warranty and Returns: If you have a potential warranty claim or return request on an SW-Motech product, please contact us via [email protected] with with an order number from sw-motech.us or proof of purchase from one of our retailers or distributors. Describe the issue in detail and provide pictures in the body of the email with your current contact information.

Backorders and delays: Purchased items that are out of stock in our Portland, Oregon warehouse will ship from our warehouse in Germany. Please check your order confirmation for the estimated shipping date, as it may vary for each item. Once items arrive at our USA warehouse, customers will receive a shipping notification with a UPS tracking number. Items showing as “Last Stocks Available,” that sell out prior to fulfilling the order will be shipped from Germany and customers will be notified of the updated shipping date via email. We greatly appreciate your patience with any delays you might experience with your order.

Thank you for your interest in SW-MOTECH products, happy riding!