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We like to keep things simple. Return items in brand new, unused condition, in original packaging, and get 100% money back on items returned. Returns are accepted up to 30 days from the date shipped. Please contact us if you would like to initiate a return beyond 30 days.
For a fast turnaround and 100% refund on items returned, make sure your return adheres to the following guidelines:
- Orders that are canceled after the order has shipped will incur a cancellation fee that will be deducted from the refund.
- All items must be returned within 30 days of their original ship date.
- All returned products should be in new condition with zero wear, the original packaging, and all tags/stickers/protective films still attached.
- A restocking fee will be assessed for items that show signs of use, or wear. This includes but is not limited to scratches, scuffs, stretching, dirt, pet hair, or any signs the product has been mounted, or damaged packaging. If you're thinking of returning an item, please do not wear it out for a ride or mount and use it before you initiate a return.
- All returned items are inspected; damaged items or items missing parts or hardware will not be accepted.
- note: Shipping fees, duties, or brokerage fees are non-refundable.
- Dealer accounts will be charged a standard 15% restocking fee. Additional fees may be applied for items showing signs of use or with damaged packaging.
TO INITIATE YOUR RETURN OR WARRANTY CLAIM:
- Please contact us at [email protected] with your order number and reason for return request. Our team will issue you an RMA with further instruction.
- For product support and warranty claims, please email us at [email protected] and include your order number and a photo and/or description of the concern. A representative will respond to collect further information and direct your request appropriately.
Make sure you get a full refund by returning your item(s) with the packaging in original, intact condition. We work hard to ensure your order arrives safely to you. Please don't return an item with packaging you wouldn't want to receive yourself.
- Returned items must be enclosed in their original packaging. This includes all boxes, plastic containers, plastic bags, and equivalent protective packaging. Original packaging also includes all tags, information booklets, instructions, stickers, etc.
- Original packaging that has been torn open or damaged cannot be accepted. These items are no longer in new condition.
- Please do not use the item's original packaging as a shipping container. We recommend using the box your items were originally shipped in.
- Include original invoice, RMA #, or other necessary contact information.
- Approved warranty claims will be provided a return shipping label.
- For all standard returns, customers are responsible for return shipping charges. We recommend you use a carrier that incorporates tracking and/or insurance services.
- All shipments must be prepaid. We do not accept C.O.D. or any variation of similar processes. Packages shipped C.O.D. will be rejected upon delivery attempt and returned to the customer.
Don't hesitate to call one of our Customer Service Representatives if you have questions beyond the information shown here. Reach us during business hours at 503-744-6686.
- All returns are made through our Portland, Oregon office where they will be inspected, credited, and exchanged depending on the situation.
- Refunds will be issued back to the original method of payment.
- Company credits and gift cards used to partially pay for the order will be refunded first, with the remaining balance being credited to the original form of payment.
- If the card used for the original order has expired, please contact a customer service representative before you begin the return process.
Certain conditions and exceptions might be applied to our return policy on a case by case basis. If you feel your situation in an exception to the standard return policy, feel free to contact us. We're always working to keep you happy.